FAQ

No. City Lockers is designed for seamless walk-in use. Just show up at any location, follow the quick on-screen instructions at the locker console, and store your bags in minutes. If you prefer personal assistance, you can also store your luggage safely with our team members at our staffed left luggage shops. No account or reservation required.

Yes! You can book a spot in advance at our staffed left luggage shops using our online booking platform. Pre-booking ensures availability on busy days and gives you a digital confirmation to show on arrival. Note: Online booking is not available for our self-service lockers, which operate on a walk-in basis only.

Both give you the same secure storage. Walk-in is fastest if you are nearby: pay at the console via coins, notes, or card (at selected locations). Booking online lets you pay in advance, guarantee availability, and keep a digital confirmation. Use whichever suits your trip.

Opening hours vary by location, with some spots open 24/7. Check the exact hours on each location page. First, select the city, Porto or Lisbon, and then choose the location.

Our lockers and staffed left luggage shops are located exactly where you need them: right next to metro and train stations with direct airport connections, and just steps away from the main attractions. Find all our spots in Porto or Lisbon.

Prices vary depending on the location, locker size, and storage duration. Check the current price list on each location page. First, select the city, and then choose the location.

For walk-ins, you can pay directly at the locker console by following the on-screen instructions, or in person at our staffed left luggage shops. For online bookings, payment is made in advance via credit/debit card through our secure payment providers.

Most lockers accept cards, notes, and coins, with systems providing both change and a receipt. Always check the available payment options on the location page or next to the machine before starting.

Yes. The locker console issues a receipt when you collect your bags, and our staffed left luggage shops can also provide one. If you need a company invoice with your billing details, just ask our team on-site or email us at help@citylockers.pt.

No. You only pay for the first hour upfront (as a deposit fee) to lock your locker. The remaining amount is charged when you collect your luggage.

To collect your luggage, enter your access code and the system will automatically calculate any remaining balance.

For self-service lockers, follow the instructions available here. At our staffed left luggage shops, a team member will assist you on-site.

The on-screen instructions at our locker consoles are available in 5 languages - English, Portuguese, Spanish, German and French - so you can use the service with ease, wherever you're travelling from.

Up to 7 days. For longer storage periods, please contact us here before using the service so we can arrange it for you.

Sizes may vary by location - check the interior dimensions on each location page.

While there is no strict weight limit, we recommend a maximum of 40 kg per locker for safe storage.

If your bag is too big for a locker, or you're carrying oversized or unusual items, store it at one of our staffed left luggage shops, available in Lisbon and Porto. At our shops, we accept luggage of all shapes and sizes, with no dimension limits.

For self-service lockers, follow the instructions available here. At our staffed left luggage shops, a team member will assist you on-site.

For self-service lockers, extra time is charged according to the price list. At our staffed left luggage shops, late pick-ups after closing time incur a €30.00 fee, and any additional days must be paid before retrieving your items.

After the 7-day limit (or your booking period), items may be moved to a secure location. A €10.00 daily fee plus any outstanding balances will apply. Items uncollected 30 days after deposit are considered abandoned and may be auctioned, donated, or disposed of by law.

Every location is monitored 24/7 by CCTV connected to a central alarm, and each locker opens exclusively with your personal code. Built from durable, anti-vandal materials, our facilities ensure maximum security. Need help? On-site assistance is provided when needed.

Yes, your belongings are protected up to €10,000, subject to the conditions, limits and exclusions in our Terms & Conditions. To make a claim, you must report the incident promptly and provide supporting evidence (proof of payment, photos, receipts, proof of ownership).

Yes. For safety and legal reasons, you cannot store: Valuables (cash, jewelry, watches, passports, and official ID documents), Hazards (weapons, ammunition, explosives, chemicals, and flammable or toxic materials), Perishables & Living (food, drinks, plants, and live animals), Prohibited Items (drugs, controlled substances, and any illegal goods). You are responsible for ensuring your items comply. View the full list in our Terms & Conditions.

Call our support line at +351 914 101 466. To release items after a lost code, we may need to confirm your identity and ownership, settle any outstanding fees, and apply a local support/door-unlocking fee of €30.00.

Contact us via phone at +351 914 101 466 or email at help@citylockers.pt. We do our best to assist you quickly. Please note that on-site support is not guaranteed between 22:00 and 08:00.

Yes. You can cancel your booking until 23:59 (Lisbon time) on the day before your reservation for a full refund. After this deadline, payments are non-refundable.

Once items are stored, no refund is issued, even if you do not use the full booked period. For multi-day bookings, we may refund only unused storage days, where eligible under our cancellation policy.

Review your location, date, time, and service before paying. Bookings are valid only for the details in your confirmation. For changes, email us at help@citylockers.pt.

Yes, we provide custom plans with benefits for operators. Get in touch through our contact page and we will set it up for you.